Customer Service Team Leader - Remote (Bali-Based)

Are you a dynamic leader with a passion for customer service excellence and team development? Ridik is seeking a Customer Service Team Leader to spearhead our global collections team from the vibrant hubs of Bali. This role offers a unique opportunity to lead a team of dedicated professionals, ensuring exceptional customer service and driving the success of our collections efforts. With a focus on remote work from Bali, you'll have the flexibility to manage your team while enjoying the island's beauty and culture.

As a Customer Service Team Leader at Ridik, you will be responsible for overseeing the daily operations of our collections team, ensuring that all customer interactions are handled with the highest level of professionalism and efficiency. You will work closely with your team to develop and implement strategies that enhance customer satisfaction and improve our collections processes. This role is perfect for someone who thrives in a dynamic environment and is committed to delivering outstanding service.

Ridik is a company that values innovation and excellence. We are dedicated to providing top-notch customer service and are looking for a leader who can inspire and guide our team to achieve our goals. Join us and be part of a team that makes a difference in the world of collections.

📋 Tanggung Jawab Pekerjaan

• Lead and mentor a team of customer service representatives, ensuring they are equipped with the necessary skills and knowledge to deliver exceptional service.
• Oversee the daily operations of the collections team, ensuring all customer interactions are handled professionally and efficiently.
• Develop and implement strategies to improve customer satisfaction and enhance our collections processes.
• Monitor and analyze customer feedback to identify areas for improvement and implement corrective actions.
• Collaborate with cross-functional teams to ensure seamless integration of collections efforts with other business processes.
• Ensure compliance with company policies and procedures, as well as industry regulations.
• Provide regular reports and updates to management on the performance of the collections team.
• Foster a positive and productive team environment, promoting open communication and continuous improvement.

🎓 Kualifikasi & Syarat

• Proven experience as a Customer Service Team Leader or similar role in a global collections environment.
• Strong leadership and management skills, with the ability to inspire and motivate a team.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members.
• Proficiency in English, both written and spoken.
• Experience with CRM software such as Salesforce or HubSpot.
• Knowledge of collections processes and best practices.
• Ability to work remotely and manage a distributed team effectively.
• Bachelor's degree in Business Administration, Communications, or a related field.

🛠️ Keahlian

Lowongan Terkait